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Coronavirus Update: Due to the current situation we can only accept online enrolments from; Greater London, West Midlands and Tees Valley.

Customer Service for Health and Social Care Settings

NCFE CACHE Level 2 Certificate


Our new qualification enhances Customer Service in Healthcare, which will support you when you are dealing with residents, families, patients and internal and external customers within the Health and Social Care environment. 

What you will learn

This course is split into 4 manageable units:

  1. Preparing to Deliver Customer Service in Health and Social Care Settings
  2. Effective Communication for Health and Social Care
  3. Understand the Specific Needs of Customers and Patients Accessing Health and Social Care Services
  4. Team Work in Health and Social Care Settings


  • Achieve a nationally recognised Level 2 qualification
  • Improve patient, family and customer experience
  • Further your personal and professional development
  • Gain positive working relationships
  • Improve your skills in service delivery
  • Increase service standards
  • Learn at a time that suits you without the need to attend college

Fully funded subject to meeting the eligibility criteria:

  • Live in the West Midlands, Greater London or Tees Valley
  • Been in the UK or EU for three years for purposes other than study
  • 19+ at the start of the academic year (19-23-year-olds must have Level 2 prior attainment)
  • Not on an apprenticeship
  • Not completed any part of the course before
  • Employer declaration required for those on low wage

Delivered by Learning Curve Group (LCG) – national training and education specialists.

  • Online
  • Paper-based

The course takes on average 21 days.

We have had learners complete in 1 day and others in 40.

NCFE CACHE. Awarding Organisation nationally recognised by the qualification regulators for each country of the United Kingdom.

Fully funded via the UK Government in the form of the Education & Skills Funding Agency (ESFA).


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How to sign up

Due to the current situation we can only accept online enrolments from:

  • West Midlands
  • Greater London
  • Tees Valley

If you are from outside of these areas and live in England please visit our partners at Free Courses in England

STEP 1 of 4

Create an Enrol Online account to get started

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