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Coronavirus Update: Due to the current situation we can only accept online enrolments from; Greater London, West Midlands and Tees Valley.

Customer Service in Hospitality

NCFE CACHE Level 2 Certificate

Overview

In the hospitality sector, staff are often the forefront of the business and first impressions are vital.

It is therefore important that those working in hospitality are highly professional. Understanding how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene is essential for staff in these roles.

What you will learn

This course is split into 4 manageable units:

  1. Principles of Customer Service in the Hospitality Sector
  2. Understand Effective Teamwork in the Hospitality Sector
  3. Understand Legislation and Guidance Relevant to the Hospitality Sector
  4. Understand Professional Personal Standards in the Hospitality Sector

Benefits

  • Achieve a nationally recognised Level 2 qualification
  • Evidence your competency to employers
  • Further your personal and professional development
  • Know about food allergy and intolerance requirements
  • Learn at a time that suits you without the need to attend college

Fully funded subject to meeting the eligibility criteria:

  • Live in the West Midlands, Greater London or Tees Valley
  • Been in the UK or EU for three years for purposes other than study
  • 19+ at the start of the academic year (19-23-year-olds must have Level 2 prior attainment)
  • Not on an apprenticeship
  • Not completed any part of the course before
  • Employer declaration required for those on low wage

Delivered by Learning Curve Group (LCG) – national training and education specialists.

  • Online
  • Paper-based

The course takes on average 21 days.

We have had learners complete in 1 day and others in 40.

NCFE CACHE. Awarding Organisation nationally recognised by the qualification regulators for each country of the United Kingdom.

Fully funded via the UK Government in the form of the Education & Skills Funding Agency (ESFA).

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How to sign up

Due to the current situation we can only accept online enrolments from:

  • West Midlands
  • Greater London
  • Tees Valley

If you are from outside of these areas and live in England please visit our partners at Free Courses in England

STEP 1 of 4

Create an Enrol Online account to get started

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