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Coronavirus Update: Due to the current situation we can only accept online enrolments from; Greater London, West Midlands and Tees Valley.

Customer Service

NCFE CACHE Level 2 Certificate

Overview

In order to have a truly successful business, you need to provide good customer service.

It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

What you will learn

This course is split into 3 manageable units:

  1. Principles of Customer Service and Delivery
  2. Understand Customers
  3. Understand Employer Organisations

Benefits

  • Achieve a nationally recognised Level 2 qualification
  • Evidence your competency to employers
  • Further your personal and professional development
  • Learn at a time that suits you without the need to attend college
  • Improve your understanding of how to successfully handle complaints
  • Reduce the risk of complaints

Fully funded subject to meeting the eligibility criteria:

  • Live in the West Midlands, Greater London or Tees Valley
  • Been in the UK or EU for three years for purposes other than study
  • 19+ at the start of the academic year (19-23-year-olds must have Level 2 prior attainment)
  • Not on an apprenticeship
  • Not completed any part of the course before
  • Employer declaration required for those on low wage

Delivered by Learning Curve Group (LCG) – national training and education specialists.

  • Online
  • Paper-based

The course takes on average 21 days.

We have had learners complete in 1 day and others in 40.

NCFE CACHE. Awarding Organisation nationally recognised by the qualification regulators for each country of the United Kingdom.

Fully funded via the UK Government in the form of the Education & Skills Funding Agency (ESFA).

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How to sign up

Due to the current situation we can only accept online enrolments from:

  • West Midlands
  • Greater London
  • Tees Valley

If you are from outside of these areas and live in England please visit our partners at Free Courses in England

STEP 1 of 4

Create an Enrol Online account to get started

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