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Coronavirus Update: Due to the current situation we can only accept online enrolments from; Greater London, West Midlands and Tees Valley.

Information, Advice or Guidance

NCFE CACHE Level 2 Certificate

Overview

Many job roles involve interaction with customers, clients or colleagues to inform, advise or guide them, and there are many techniques it is important to be aware of in order to carry this out effectively.

This course aims to equip you with the practical skills needed to successfully convey information, advice or guidance in a wide range of situations and sectors. The course covers a variety of key topics crucial to providing an excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers.

Who is suitable?

This course is suitable for anyone working in, or looking to work in, a role which involves the giving of information, advice or guidance. The knowledge gained by carrying out this qualification is transferable across a wide range of sectors, allowing you to apply it to your own employment context.

What you will learn

This course is split into 5 manageable units:

  1. Information, advice or guidance in practice.
  2. Developing interaction skills for information, advice or guidance.
  3. Signposting and referral in information, advice or guidance.
  4. Information, advice or guidance in context.
  5. Skills for advice providers.

Benefits

  • Gain a nationally recognised qualification.
  • Improve your communication skills to help you create a long-standing career pathway in your chosen industry.
  • Courses are delivered as distance learning, allowing you to choose when and where to study.
  • Personal tutors are assigned to ensure you have the support needed to succeed.

Fully funded subject to meeting the eligibility criteria:

  • Live in the West Midlands, Greater London or Tees Valley
  • Been in the UK or EU for three years for purposes other than study
  • 19+ at the start of the academic year (19-23-year-olds must have Level 2 prior attainment)
  • Not on an apprenticeship
  • Not completed any part of the course before
  • Employer declaration required for those on low wage

Delivered by Learning Curve Group (LCG) – national training and education specialists.

  • Online
  • Paper-based

The course takes on average 21 days.

We have had learners complete in 1 day and others in 40.

NCFE CACHE. Awarding Organisation nationally recognised by the qualification regulators for each country of the United Kingdom.

Fully funded via the UK Government in the form of the Education & Skills Funding Agency (ESFA).

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How to sign up

Due to the current situation we can only accept online enrolments from:

  • West Midlands
  • Greater London
  • Tees Valley

If you are from outside of these areas and live in England please visit our partners at Free Courses in England

STEP 1 of 4

Create an Enrol Online account to get started

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